[{"data":1,"prerenderedAt":459},["ShallowReactive",2],{"\u002Fguide\u002Fthe-driver-app":3},{"page":4,"pages":415},{"id":5,"title":6,"body":7,"description":405,"extension":406,"meta":407,"navigation":408,"order":409,"path":410,"placeholder":411,"seo":412,"stem":413,"__hash__":414},"guide\u002Fguide\u002Fthe-driver-app.md","The driver app",{"type":8,"value":9,"toc":387},"minimark",[10,14,19,38,41,45,64,68,71,106,120,136,140,143,148,155,182,193,197,200,226,237,240,244,247,250,263,270,289,292,296,304,308,314,321,332,336,356,364,370,374,377,381],[11,12,13],"p",{},"The DoRoutes Driver app runs on Android. Drivers don't have a password: each one signs in from a phone paired with a code.",[15,16,18],"h2",{"id":17},"pairing-a-phone","Pairing a phone",[20,21,22,31],"ol",{},[23,24,25,26,30],"li",{},"In the office, add the driver in ",[27,28,29],"strong",{},"Settings → Drivers & licences"," to get a pairing code.",[23,32,33,34,37],{},"On the phone, open DoRoutes Driver, tap ",[27,35,36],{},"Scan the code"," and point it at the code, or paste the pairing link.",[11,39,40],{},"A code works once. If the office unpairs a phone, the app says so and asks for a new code.",[15,42,44],{"id":43},"the-day","The day",[11,46,47,48,51,52,55,56,59,60,63],{},"The app opens on ",[27,49,50],{},"Today",": the driver's jobs in order. ",[27,53,54],{},"Start shift"," clocks them in and ",[27,57,58],{},"End shift"," clocks them out. Today's run is saved on the phone, so it still shows with no signal, along with when it was last fetched. When the office changes the run, the app shows ",[27,61,62],{},"Your run has changed",".",[15,65,67],{"id":66},"a-job","A job",[11,69,70],{},"Each job lists its steps. The driver taps each one as it happens:",[72,73,74,83,91],"ul",{},[23,75,76,79,80,63],{},[27,77,78],{},"Arrived at collection",", then ",[27,81,82],{},"Loaded",[23,84,85,79,88,63],{},[27,86,87],{},"Arrived at delivery",[27,89,90],{},"Delivered",[23,92,93,94,97,98,101,102,105],{},"For waste, ",[27,95,96],{},"Arrived at"," the tip and ",[27,99,100],{},"Tipped at"," it. ",[27,103,104],{},"Tipped"," asks for a photo of the site's ticket, the ticket number and the net weight.",[11,107,108,111,112,115,116,119],{},[27,109,110],{},"Report an issue"," opens the report form with the job picked: choose ",[27,113,114],{},"Breakdown"," or ",[27,117,118],{},"Other",", say what's wrong and add photos.",[11,121,122,123,125,126,129,130,132,133,135],{},"When the run stops once for several of a customer's deliveries, ",[27,124,50],{}," shows them as one stop. It opens on ",[27,127,128],{},"Deliver:"," and the customer's name, with the address and each job. If your firm takes one signature for them all, the driver taps ",[27,131,87],{}," and ",[27,134,90],{}," once for every job there, and the customer signs once. If it takes a signature for each, each job is delivered and signed for on its own.",[15,137,139],{"id":138},"directions","Directions",[11,141,142],{},"The app gives the driver turn-by-turn directions along the route the office planned, worked out for the van's size, weight and load. Directions go one leg at a time, from one stop to the next. If the driver leaves the route, the app finds a new truck route from where the van is.",[144,145,147],"h3",{"id":146},"who-gets-directions","Who gets directions",[11,149,150,151,154],{},"The driver of the day's run gets a ",[27,152,153],{},"Navigate to"," button when:",[72,156,157,168,171,174],{},[23,158,159,160,163,164,167],{},"they're clocked in. Until then the job shows ",[27,161,162],{},"Clock in to get directions",", with a ",[27,165,166],{},"Clock in"," button.",[23,169,170],{},"the day has a van, and it's one of the vans your DoRoutes subscription covers.",[23,172,173],{},"your DoRoutes subscription isn't paused.",[23,175,176,177,63],{},"your firm has saved the staff tracking notice that covers directions. See ",[178,179,181],"a",{"href":180},"\u002Fguide\u002Flive-gps-and-tracking","Live GPS and tracking",[11,183,184,185,188,189,192],{},"The phone's location must be on and allowed. If it isn't, tapping the button shows ",[27,186,187],{},"Turn on location to get directions",", with ",[27,190,191],{},"Settings"," to turn it on.",[144,194,196],{"id":195},"where-the-button-shows","Where the button shows",[11,198,199],{},"On a job's screen:",[72,201,202,211,220],{},[23,203,204,205,207,208,210],{},"Before an ",[27,206,96],{}," step, ",[27,209,153],{}," and the place, with the street and the planned arrival time.",[23,212,213,214,216,217,63],{},"Once the job's last step is done, ",[27,215,153],{}," the next stop on the run, followed by ",[27,218,219],{},"next",[23,221,222,223,63],{},"After the last job on the run, ",[27,224,225],{},"Navigate to the yard",[11,227,228,229,231,232,234,235,63],{},"There's no button between arriving and the job's last step. On ",[27,230,50],{},", once every job is done, ",[27,233,225],{}," shows above ",[27,236,58],{},[11,238,239],{},"On a day the office hasn't planned, the app finds a truck route to each collection from where the van is, and follows the job's own route to its delivery. There's no yard button on those days.",[144,241,243],{"id":242},"while-driving","While driving",[11,245,246],{},"The directions screen shows the next turn with its distance and road, the lanes to use, a picture of the junction or the turn after it. Under the turn, a strip shows the arrival time, the time and distance left, and where the leg ends. Beside the map are the speed limit and the van's speed, which turns red when the van is over the limit. Warnings come up ahead of low bridges, width, length and weight limits, roads closed to hazardous goods, tunnel restrictions, speed cameras and traffic incidents on the route.",[11,248,249],{},"The map follows the van and turns with it, and zooms in as a turn comes up. Distances are in yards under a quarter of a mile, then in miles, and speeds in mph. The voice speaks British English. The screen stays on while directions run.",[11,251,252,253,132,256,259,260,262],{},"Round ",[27,254,255],{},"Mute",[27,257,258],{},"End"," buttons sit in the bottom-right corner. ",[27,261,255],{}," (the speaker) turns the voice off, and the phone remembers that for the next leg. Tap it again to turn the voice back on.",[11,264,265,266,269],{},"If the driver moves the map, it stops following the van and ",[27,267,268],{},"Recentre"," appears beside the round buttons. Tapping it brings the map back to the van.",[11,271,272,274,275,278,279,281,282,285,286,288],{},[27,273,258],{}," (the cross) asks ",[27,276,277],{},"End directions?"," before it stops them: ",[27,280,258],{}," stops directions, ",[27,283,284],{},"Cancel"," carries on. If directions couldn't start or found no route, ",[27,287,258],{}," closes the screen without asking. Directions also stop when the driver clocks out, the phone is unpaired or your DoRoutes subscription is paused.",[11,290,291],{},"Directions carry on behind a phone call or another app. The phone shows the DoRoutes Driver notification while they do.",[144,293,295],{"id":294},"arriving","Arriving",[11,297,298,299,301,302,63],{},"When the van reaches the stop, directions end and the app opens the job with its ",[27,300,96],{}," step next. The driver taps it as usual: the app never records an arrival by itself. Where one stop has several of a customer's deliveries, the app opens that stop. At the yard, it goes back to ",[27,303,50],{},[144,305,307],{"id":306},"when-something-changes","When something changes",[11,309,310,311,313],{},"The app fetches the day again as each leg starts. If the office has taken that job off the driver's run, directions don't start, and ",[27,312,50],{}," says the place is no longer on the run. Changes made while the driver is on a leg don't affect it.",[11,315,316,317,320],{},"With no signal when a leg starts, the job shows ",[27,318,319],{},"No signal. Directions start when you're back online."," The app keeps trying by itself and opens directions as soon as it can once the app is open again. Once a leg has started, losing signal doesn't stop it.",[11,322,323,324,327,328,63],{},"How the maps get onto the phone is set by ",[27,325,326],{},"Download maps"," in ",[178,329,331],{"href":330},"\u002Fguide\u002Fyour-firm-and-settings","Your firm and settings",[15,333,335],{"id":334},"proof-of-delivery","Proof of delivery",[11,337,338,339,341,342,345,346,348,349,132,351,353,354,63],{},"At ",[27,340,90],{},", the customer signs on the phone. If they can't, and your rules allow it, the driver taps ",[27,343,344],{},"Customer can't sign"," and says why. The driver can add photos at ",[27,347,82],{},", ",[27,350,90],{},[27,352,104],{},", and records the tip's ticket at ",[27,355,104],{},[11,357,358,359,361,362,63],{},"Where cargo tags are used, the crew scans or types each tag's ID at ",[27,360,82],{},", and the tags are released at ",[27,363,90],{},[11,365,366,367,63],{},"Everything the driver records shows on the job's page in the office, under ",[27,368,369],{},"From the driver",[15,371,373],{"id":372},"no-signal","No signal",[11,375,376],{},"Steps, signatures, photos and clock times are kept on the phone and sent as soon as there is signal, in the order they happened, each with the time it was recorded.",[15,378,380],{"id":379},"location","Location",[11,382,383,384,386],{},"While a driver is clocked in, the phone shares its location with the office. If location is turned off or not allowed, the app says the office can't see the van and offers to turn it on. ",[178,385,181],{"href":180}," has more.",{"title":388,"searchDepth":389,"depth":389,"links":390},"",2,[391,392,393,394,402,403,404],{"id":17,"depth":389,"text":18},{"id":43,"depth":389,"text":44},{"id":66,"depth":389,"text":67},{"id":138,"depth":389,"text":139,"children":395},[396,398,399,400,401],{"id":146,"depth":397,"text":147},3,{"id":195,"depth":397,"text":196},{"id":242,"depth":397,"text":243},{"id":294,"depth":397,"text":295},{"id":306,"depth":397,"text":307},{"id":334,"depth":389,"text":335},{"id":372,"depth":389,"text":373},{"id":379,"depth":389,"text":380},"What drivers do in the DoRoutes Driver app, from pairing their phone to turn-by-turn directions and signed proof of delivery, with or without signal.","md",{},true,7,"\u002Fguide\u002Fthe-driver-app",false,{"title":6,"description":405},"guide\u002Fthe-driver-app","3Z2V6jhz39DRD80EnABKN4seXx2JflvuF4cZ8_0ENgU",[416,420,424,428,432,436,438,442,446,447,450,454,455],{"path":417,"title":418,"order":419},"\u002Fguide\u002Fbook-on-any-website","Book on any website",12,{"path":421,"title":422,"order":423},"\u002Fguide\u002Fday-planning","Day planning",6,{"path":425,"title":426,"order":427},"\u002Fguide\u002Fgetting-started","Getting started",1,{"path":429,"title":430,"order":431},"\u002Fguide\u002Fimporting-records","Importing records",11,{"path":433,"title":434,"order":435},"\u002Fguide\u002Fjobs-and-the-diary","Jobs and the diary",5,{"path":180,"title":181,"order":437},8,{"path":439,"title":440,"order":441},"\u002Fguide\u002Fpayments-and-accounts","Payments and accounts",10,{"path":443,"title":444,"order":445},"\u002Fguide\u002Fquotes","Quotes",4,{"path":410,"title":6,"order":409},{"path":448,"title":449,"order":397},"\u002Fguide\u002Fvans-and-staff","Vans and staff",{"path":451,"title":452,"order":453},"\u002Fguide\u002Fwordpress","Connecting a WordPress site",13,{"path":330,"title":331,"order":389},{"path":456,"title":457,"order":458},"\u002Fguide\u002Fyour-website","Your website",9,1793970712822]